First Class

Travel First Class on our high speed services and make the most of your journey. Catch up on work, chat with colleagues - or just relax as the world goes by.

And from Monday to Friday, our friendly team will also be on hand to serve a range of complimentary refreshments - or take your order from our onboard Express Cafe

By summer 2015, First Class on all high-speed trains will have luxury single seating and privacy screens. If you haven't already seen these carriages on our network, take a look at the video below.

What you'll enjoy on our high speed services:

  • Reclining, spacious leather seats
  • Tables and access to power sockets at every seat
  • At-seat service from one of our Customer Hosts on most journeys
  • Complimentary refreshments throughout your journey
  • Lounges at London Paddington and Cardiff Central (available to all First Class customers)

Food and drink

Enjoy a range of complimentary light refreshments - or choose something more substantial from our Express Café.

On most weekday high speed services, we will serve refreshments at your seat until 7pm. After this, and at weekends, just take your ticket to the Express Café and your Customer Host will be happy to serve you.

For the ultimate experience, why not indulge in some Pullman Dining. Our à la carte menu offers a choice of superbly cooked dishes - and is available on selected weekday services to and from the West Country. See more about our Pullman services.

Complimentary refreshments are subject to availability. There are limited catering services on trains running between Paddington and Oxford. View the timetable here.

Fares and tickets

We offer a wide range of different First Class tickets, so you can choose how you want to travel in style. 

First Anytime Return/Single

These tickets are the most flexible we offer. The Anytime Single lets you travel up to 24 hours after the date on the ticket. And the Anytime Return lets you travel outward within five days of the date on the ticket - and return within one month.

First Off-Peak

You can buy this discounted ticket at any time before you start your journey - and it can be used on all off-peak services. The outward portion is valid only on the date shown - but the return portion is valid for up to one month.

Advance Tickets

These tickets offer great value for money when you’re able to plan and book your journey in advance. Travel on your specified train with a free reserved seat.

Executive Tickets

These tickets include parking, First Class return travel, an on-board catering voucher and free seat reservations. They are available from many stations to Reading, London Paddington and London Zone 1 (which includes travel in Zone 1 on the London Underground).

Buy your ticket at your local ticket office - or call us on 03457 000 125.

Weekend First upgrade

From just £5, upgrade to First Class on most First Great Western weekend and bank holiday journeys. Enjoy extra space and comfort - as well as complimentary snacks and refreshments (where available).
What we charge depends on how many zones you travel through. Travelling within one zone is £5, two zones £10, three zones £15 and four or five zones £20. Download our Weekend First zonal pricing map.

Just buy your upgrade on board - it’s not available at ticket offices. If you need to change onto another First Great Western train as part of your journey, you’ll only have to pay one upgrade fee. It is available in conjunction with all Standard Class tickets and passes - but not valid on services run by other train companies.

Luggage Delivery Service

Bulky suitcases, trunks or sports equipment? We’ve teamed up with Carry My Luggage to offer you hassle free door to door collection and delivery.

And, as a First Great Western customer, you’ll enjoy a 15% discount. Book your luggage collection online - or call on 0845 009 0362.

See more about Carry My Luggage

First Class Lounges

Enjoy a comfortable area to work or relax in with First Class lounges at London Paddington and Cardiff.

London Paddington

Conveniently located on Platform 1, choose from either our modern bar area with workstations - or the more relaxed, Victorian feel, sitting room;

first class
Stay refreshed with complimentary hot and cold drinks - and snacks served throughout the day by our friendly staff. Even a glass of wine in the evening!
Keep in touch with free wireless internet, loads of power sockets, a large screen TV showing BBC News - and even a mobile phone charging station.
And to make sure you don’t miss your train, there’s also an information screen just inside the main bar area.

Opening Hours

Monday to Friday
06:00 - 23:30
06:00 - 21:00
10:00 - 23:30
Bank Holiday
10:00 - 23:30

Catching up with colleagues?

We’ve also got a modern meeting room to make sure you don’t miss your train, there’s also an information screen just inside the main bar area.oom - equipped with TV screen and PC link - with space for up to eight people. Complimentary tea, coffee, water and biscuits are included - and we can provide lunch.

Available from 7am to 8pm, 7 days a week - call 0207 313 1190, or drop in, to make your booking
Room hire (inc. refreshments)
Per hour
  Per half day
  Per day
Minimum 6 people £8.50 per person

Cardiff Central

Situated on Platform 1 - and open from 06.00 to 18.30, Monday to Friday - the comfortable lounge offers free Wi-Fi and an information screen showing train times.

Complimentary refreshments are available from the dedicated customer host.

Opening hours

Opening hours
Monday to Friday 06:00 - 18:30
Saturday Closed
Sunday Closed
Bank Holiday Closed