London Paddington

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Transport

Cycle storage
Yes
New Cycle Racks installed January 2013Storage location: <span>On platform 8/9</span>
Sheltered cycle storage
Yes
Rail replacement
No
Car park
Yes

Station Car Park - 152 spaces
Monday-Friday 24 hours
Saturday 24 hours
Sunday 24 hours

Taxi rank
Yes

The taxi deck is now situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level for a new covered marshalled taxi rank. A queuing system is in operation.  There is also a separate collection point for pre-booked taxis

Bus services
Yes

Buses can be found on near by streets. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here



Ticket buying and collection

Ticket office opening
Yes

Monday-Sunday 24 hours

Self-service machines
Yes
Collect from counter
No
Collect from machine
Yes
Penalty fares
Yes
Applicable Operators: First Great Western

Accessibility and mobility access

Customer help points
Yes
Staff help
Yes

Monday-Sunday 24 hours

Assistance is available to and from platforms. Please contact customer services of the appropriate train operator, 48 hours in advance: First Great Western - 0800 197 1329 Heathrow Express - 0208 757 2700
Accessible ticket machines
Yes

Accessible ticket office counter
No
Induction loop
Yes
Ramp for train access
Yes
Accessible taxis
No
All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessible public telephones
No

Main Concourse

Accessible toilets
Yes
Accessible toilets are located on Platforms 1 & 12
Step free access coverage
Yes
wholeStation

Disabled passengers can access all areas of the station via lifts and escalators. There is level access to all platforms including access to the London Underground via lifts and escalators.

All exits in the station are able to be accessed by disabled passengers.

Impaired mobility set down
Yes

There is a manned drop off point at the Taxi Deck above platform 12. Mobility assistance is available from this point. It is preferred if this assistance is booked 24 hours in advance.  on 0800 197 1329. Monday - Friday 08:00 -20:00 and Saturday & Sunday 09:00 and 17:00. 

Disabled parking
No
Accessible car park equipment
No
Wheelchairs
No
Ticket gates
Yes
Platforms 1, 8 & 9 don't have ticket gates but all gates are wide have access

General services information

Customer service
No
Please call our Customer Services Centre on 03457 000 125 (07:00-22:00 every day)
Left luggage
Yes
Lost property
Yes

Monday-Friday 09:00 to 17:00

Toilets
Yes
Accessible toilets are located on Platforms 1 & 12 and baby changing facility's can be found on Platform 12
Free Wi-Fi
Yes
Find WiFi Hotspots around London Paddington station

Staffing

Staffing level
Yes
Full-Time

Station Location

Show map