FirstGroup plc is the world's leading transport operator, with revenues of over £6 billion, and is well placed as the parent company to First Great Western to deliver integrated services across the region.

First employs some 130,000 staff throughout the UK and North America and transports some 2.5 billion passengers a year. First is a truly international public transport operator, but is based in the UK and has a clear vision to transform travel.  You can visit First's website for further information.

As the UK's biggest bus operator, running more than one in five of all local bus services. A fleet of nearly 8,500 buses carries 3 million passengers every day, in over 40 major towns and cities. First is committed to developing transport integration and promoting sustainable travel.

In addition to First Great Western, First also operates other passenger rail services in the UK. These include, First ScotRail; Hull Trains; TransPennine Express; First Capital Connect; and Croydon Tramlink (on behalf of Transport for London).

In the US, FirstGroup America Inc has it's headquarters in Cincinnati and operates across the US and Canada. The Group's contract businesses include Yellow School Buses, Transit Contracting and Management Services, Vehicle Fleet Maintenance and Support Services. First also operates Greyhound, the only national provider of scheduled transportation services in bothe the US and Canada.

First puts safety at the top of its agenda, and company-wide this is the number one priority, for customers and staff. Trains and buses are among the safest means of transport, but First recognises that it has a duty to ensure that all its services operate to the very highest standards.

First's values are:

  • safety customer focus
  • professional and trustworthy
  • progressive
  • continuous improvement
  • environment and community.