If you no longer require your season ticket, you can apply for a partial refund. We work out what you’ll get back by taking the difference between the cost of your season ticket and the cost of a season ticket for the weeks or months left. We charge an administration fee of £10.
Given the savings on an annual season ticket, you may find that with only a small proportion of the validity left there won’t be a massive refund value. For example, an annual season ticket has no refund value after 40 weeks.
The process is slightly different if you bought your ticket online or at a station.
Station Purchases: If you purchased your season ticket at a station they can help provide you with a refund. Just go back to the same station and they’ll provide you a refund application form and process everything for you.
If you purchased your season ticket online, just send the season ticket with a covering letter to:
First Great Western Web Refunds
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Partial Refund Due to Illness
If you are unable to use your season ticket for four weeks or more due to illness or injury you can apply for a discretionary partial refund.
Let us know as soon as you can – send in a copy of your season ticket, documentation of your illness (such as a medical certificate), and a covering letter to our team via the address below:
First Great Western