If you no longer require your season ticket, you may apply for a partial refund. This will be based on the difference between the cost of the season ticket you hold and the cost of a season ticket for the period up to the date you return it to FGW, less an administration fee of £10.
Season tickets offer significant savings to a daily traveller and you may find that if there is only a small proportion of the validity remaining, your refund will be little or nothing. For example, an annual season ticket has no refund value after 40 weeks.
To apply for a season ticket refund, hand it in at the station where it was bought and complete the Refund Application Form you will be provided with.
If you purchased your Season Ticket online, please send, with a covering letter to:
First Great Western Web Refunds
FREEPOST - RSKT-AHAZ-SLRH
If you hold a season ticket but are unable to travel for four or more weeks because of sickness, you may apply for a discretionary partial refund. This can be done at the station where it was bought, or by sending it to:
First Great Western Customer Services
We will require supporting documentation, such as a medical certificate.
Please notify us as soon as possible of your non-travel.