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Lost property

If you lose something at the station or on one of our trains, just call our Lost Property helpline on 
0345 7000 125 (Open 7am to 10pm, seven days a week) and we’ll do our best to help. 

  • Items are kept securely at Bristol Temple Meads station for 12 weeks - although food, drink and perishable goods are disposed of immediately. 
    Please allow up to five working days for property to be received and logged.
  • Any cash is banked and a receipt issued. You can take this into any of our ticket offices to reclaim your monies.
  • A storage charge of £2 is payable - although items such as prescription medication and children’s toys are exempt.
You are also responsible for any extra costs incurred (e.g postal or courier charges) in returning your property.
Items lost at a First Great Western station

Collecting in person

Our Bristol Temple Meads Lost Property Office is open at the following times:

Monday to Friday 0800 - 1900
Saturdays 0900 - 1700
Sundays and Bank Holidays 1000 - 1630

Our address is: 

Lost Property Office
Bristol Temple Meads Station
BS1 6QF.

Remember to bring your reference number with you.

Returning by post/courier

Small items
Can be sent by Royal Mail. Just send a suitable, stamped addressed envelope (or a prepaid Special Delivery envelope).

Larger items
Can be returned by courier (we recommend and - where you can buy an address label online and email it to us).

You’ll need to complete our lost property disclaimer form and send it - along with a cheque/postal order for £2 to cover storage charges (payable to First Great Western) - to:

First Great Western Lost Property Office
Bristol Temple Meads Station
BS1 6QF.

Please note we can’t return items by train.
Items lost on the train
Items left on a train are usually found at the final destination station:

  • For stations managed by First Great Western, contact our Lost Property helpline on 0345 7000 125. See more about items lost at a First Great Western station.
  • For other stations, you will need to contact the relevant train company.

Destination Station Train Operating Company Lost Property Contact 
London Paddington Network Rail Excess Baggage Co.
020 7262 0344
Cardiff, Swansea, Carmarthen & Hereford Arriva Trains Wales 03333 211 202
Portsmouth Harbour, Weymouth & Basingstoke South West Trains 0207 401 7861
Worcester & Great Malvern London Midland 0121 634 2040
Redhill & Brighton Southern 03451 27 29 20
Gatwick Airport  Southern Excess Baggage Co.
01293 503162