Our Customer Service teams are on hand via a range of communication channels where you can ask questions, claim compensation, make suggestions or provide us with feedback on any aspect of your journey.
We aim to respond to all correspondence sent to us within 5 days of receipt and to answer all calls within 30 seconds although at busy times this may not be possible.
We have recently introduced a new internal system to better serve our customers and while it is implemented it is taking longer to respond to your correspondence than usual. We have recruited additional staff to help during this transitional phase and are grateful for your patience. Should your enquiry be regarding our timetable, please check here, or alternatively follow us on Twitter for the latest updates.
We try to provide the very highest quality response to problems you raise with us. However, if you are not satisfied with our reply, you can contact Passenger Focus and London TravelWatch.
|Web Sales Support
||Email us or call 0345 7000 125 (7am – 10pm every day )
||Email us or call 0345 7000 125 (7am – 10pm every day)
||0345 7000 125 (7am - 10pm every day)
||0345 7000 125 (7am – 10pm Monday - Friday; 8am – 7pm Saturday & Sunday; for bookings, group bookings, season ticket renewals and reservations)
||18001 0800 197 1329
||0800 197 1329
|Welsh speaking enquiries
||0845 604 0500 (provided by National Rail Enquiries)
||0300 123 2350
Our postal address
First Great Western