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Get help with everything from changing your ticket, to refunds, to lost property. Find out how you can give us your feedback and help us continue to improve our service.
Find out how you can request compensation for delays to your journey with First Great Western.
Information on how to find something you've left on the train or at the station.
Find details on how to claim a refund on unused tickets.
Discover how we are constantly providing customers with information regarding our performance.
At First Great Western, we’re committed to making a difference in the communities in which we operate, by supporting a range of charities and community organisations.
Get in touch with our customer services team to ask your questions and give us your feedback, so we can continue to improve our service.
Find out more about our cycle policy.
Find out more about First Great Western’s Customer Panel – your chance to give your feedback and provide the valuable insights we need to continue to improve our service.
We try to provide the very highest quality response to problems you raise with us.
However, if you are not satisfied with our reply, you can contact Transport Focus or London TravelWatch.
Find out about First Great Western’s regular ‘Meet the Manager’ sessions, where you’re invited to meet our senior managers to discuss your thoughts and suggestions about our service.
Read our commitment to you. Find out about the high levels of safety, performance and customer care you expect when travelling with First Great Western.
Take a few moments to share your feedback about First Great Western, and help us continue to improve our service.
To book assistance with your journey, from wheelchair ramps to help getting on and off the train, complete our booking form.
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