Disabled People’s Protection Policy (DPPP)

Our Disabled People’s Protection Policy (DPPP) outlines First Great Western’s commitments and standards of service for disabled and mobility-impaired customers.

To make it easier to find the information you’re looking for, we’ve set out our policy in two sections:

Making rail accessible - helping older and disabled passengers

• Making rail accessible - helping older and disabled passengers (PDF)
• Making rail accessible - helping older and disabled passengers (Word)
• How we are making it easier for everyone to travel by train – Easy to read (PDF).

Making rail accessible - guide to policies and practices

• Making rail accessible - guide to policies and practices (PDF).