Accessibility

Find out more about how First Great Western is making it easier for everyone to travel by train, including our older and disabled passengers.

Making rail accessible

Helping older and disabled passengers

Information for disabled and mobility-impaired customers, including details of our services and facilities, how you can get these services, the standards of service you can reasonably expect, and what happens when there are changes to our service.

Making rail accessible – helping older and disabled passengers (PDF)

Making rail accessible – helping older and disabled passengers (Word)

How we are making it easier for everyone to travel by train - Easy to read (PDF)

Provided with the help of Ridgeway Partnership, “one of the leading providers in the UK of specialist health and social care services for people with learning disabilities and other long term complex care needs.”

This information is also available from our staffed stations as a booklet. You can request a copy of this information in large print, Braille and as an audio recording from our Mobility and Inclusion Manager (contact details below).

Guide to policies and practices

This document includes details of our wider policies and strategies. It is also available on request from our Mobility and Inclusion Manager in an A4 printed version and large print.

Making rail accessible - guide to policies and practice (PDF)

Disabled Persons Railcard

This railcard enables the user to get a 1/3 off standard class tickets on local and national travel. The railcards can be purchased for £18 from stations, online and by phone. Find out more on the Disabled Persons Railcard Website.Devon Access Wallet

First Great Western is working in partnership with Devon County Council to trial a new scheme, the Devon Access Wallet, on all of our train services.

The scheme has been developed to help make travelling by train easier for anyone with communication difficulties, people with disabilities, deaf people and people whose first language is not English.

Find out more on the Devon Country Council website.

Mobility and Inclusion Manager

If you would like an access wallet, or any information on First Great Western’s accessibility, in any of the formats we have available, please write to:

John Blacker
Mobility and Inclusion Manager
First Great Western
B Block Macmillan House
Platform 1
Paddington Station
London
W2 1HF

Email: John.Blacker@firstgroup.com

You can also call our customer services team on 08457 000 125.