Accessibility

Rail Travel Made Easy

Rail Travel Made Easy is produced by the Association of Train Operating Companies (ATOC) and is designed to help disabled passengers, and others who might encounter practical difficulties, make use of the help and resources available for planning a barrier-free train journey in Great Britain. Visit Rail Travel Made Easy for more info.

Disabled Persons Railcard

This railcard enables the user to get 1/3 off rail tickets for local and national UK travel. An annual Disabled Persons Railcard can be purchased for £20 and a three-year Disabled Persons Railcard can be purchased for £54. Railcards can be obtained from:

  • By writing to: Rail Travel Made Easy, PO Box 11631, Laurencekirk, AB30 9AA, Tel: 0845 605 0525, or
  • By visiting the Disabled Persons Railcard Website: www.disabledpersons-railcard.co.uk

Devon Access Wallet

First Great Western is working in partnership with Devon County Council to trial a new scheme, the Devon Access Wallet, on all of our train services.

The scheme has been developed to help make travelling by train easier for anyone with communication difficulties, people with disabilities, deaf people and people whose first language is not English.

Find out more on the Devon Country Council website.

Mobility & Inclusion Manager

If you would like an access wallet, or any information on First Great Western’s accessibility, in any of the formats we have available, please write to: 

Neil Craig
Disability & Inclusion Manager
First Great Western
Customer Experience Suite
Plymouth Station
North Road
Plymouth

Devon
PL4 6AB


You can also call our Customer Services Team on 08457 000 125.