If you need assistance to make a journey (for example help getting on or off a train, or ramps for a wheelchair), please complete this form at least 24 hours before you travel.
One of our advisers will check your journey details and send a confirmation email to the email address that you give us. We may also need to contact you to confirm certain aspects of your plan, so please make sure you check your email before you travel. Thank you for taking the time to complete this form.
PDF Web priority seat application form
PDF Scooter application form
Please note that some power scooters are effectively road vehicles and unsuitable for carriage on public transport. Please read our current policy on the wheelchairs and power scooters (PDF).
Please complete your details
Please tell us about how you will be arriving at the station.
In order to help us provide you with the correct assistance please plan to arrive at your departure station 20 - 30 minutes early and contact a member of staff on arrival.
Please tell us which service you are booked on
Please tell us if you are travelling on more than 1 train
Please tell us if you are travelling on more than 2 trains
Please tell us about how you will be departing the station
We may need to contact you to confirm your booking or to ask for more information to assist with your booking. Please let us know how you would like to be contacted
Find out more about how First Great Western is making it easier for everyone to travel by train, including our older and disabled passengers.
Find out more about First Great Western’s station facilities.
Our Disabled People’s Protection Policy (DPPP) outlines First Great Western’s commitments and standards of service for disabled and mobility-impaired customers