Plan your journey and jump the queue
If you need assistance to make a journey (for example help getting on or off a train, or ramps for a wheelchair), please complete our online form at least 24 hours before you travel.
To book assistance with your journey, from wheelchair ramps to help getting on and off the train, complete our booking form.
Our Disabled People’s Protection Policy (DPPP) outlines First Great Western’s commitments and standards of service for disabled and mobility-impaired customers
Find out more about how First Great Western is making it easier for everyone to travel by train, including our older and disabled passengers.
First Great Western works hard to make sure our stations are accessible and easy for all our passengers to use. Find out more about the services and facilities available at our stations.
Find out more about how First Great Western is making it easier for everyone to travel without the worry of taking bulky luggage with you.