Booking User Guides


Stress free business train travel

Business Direct Online is an extremely easy and quick rail booking and business management system specifically tailored to meet the needs of businesses today and is packed with features that deliver real business benefits.

Business Direct Online benefits:

  • Book tickets on all UK rail operators  
  • 24/7 access
  • best fare highlighted for each journey
  • view fare ranges and train schedules to suit business needs
  • store regular journeys to save time
  • customise the account to suit your business needs
  • apply your company’s travel policy
  • no transaction or commission fees
  • ability to control your company’s travel budget
  • manage users and use of system
  • suite of management reports available
  • monitor your travel mileage and CO2 emissions

User Guides


Existing Customer Business Direct Online user Guides

A step by step guide of how to use our new Business Direct Online booking facility along with a questions and answers section.
Download First Great Western's Business Direct Online User Guide

New Customer Business Direct Online user Guides

A step by step guide of how to register for a Business Direct Online Account and how to use the Business Direct Online booking facility, along with a questions and answers section.
Download First Great Western's Business Direct Online User Guide

Business Account Management System (BAMS) User Guide 

A detailed walk through of all aspects of the BAMS system, from initial log-on, setting up your users, monitoring your account to reports.
Download Bams User Guide