Rail customers benefit from Swindon station refurbishment

Ticket Office staff at Swindon railway station have noticed that customers are a lot cheerier following the complete modernisation of the ticket entrance hall, carried out as part of First Great Western's continuing investment in station improvements for a better customer service.

The refurbishment work, which took three weeks and was carried out overnight to avoid any disturbance to customers, includes a major redecoration of the ticket hall area, the introduction of a disabled access counter and additional ticket machines to reduce queuing times.

Tim Hewitt, Swindon Station Manager, says: "The new, clean open-plan look for our ticket area, with brighter colours and lighting, means customers can easily and quickly buy a ticket, get information or assistance from a member of staff and move through to a platform. Our ticket staff have really noticed a difference in customers' attitude, despite the current cold weather and gloomy days, the refurbishment has really put a smile on their faces."

Rail customers can expect to see further improvements at Swindon station as part of First Great Western's commitment to transform travel across the south west. These include the introduction of new automatic ticket gates, a new waiting area with improved refreshment facilities and help desk.

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