Passenger's Charter
Our Passenger’s Charter outlines the commitment we have to provide the high levels of safety, performance and customer care you expect when travelling with us.
View the Passenger's Charter booklet (May 2010)
We are comitted to improving our service by listening to our customers and learning from experience.
To this effect we regularly monitor our progress by measuring performance as well as carrying out surveys to find out what you think.
We have some exciting plans which will improve your journey experience, without losing sight that getting you to your destination safely and on time is the key priority.
View our performance figures here.
Although we have made every effort to make our Passenger's Charter as comprehensive as possible, please contact our Customer Services Team with any comments to help us improve it even more.
The Charter will be reviewed annually in conjunction with
the Passenger Focus and London TravelWatch organisations.
Further copies of our Passenger’s Charter are available at the
staffed stations we serve and from our Customer Services Team.
View the Passenger's Charter booklet (May 2010)
Llwytho Siarter i Deithwyr
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