JourneyAlert - Sign-up
Journey Alert - Be the first to know what's happening.
What is JourneyAlert?
At First Great Western, we're doing everything we can to let you know about your journey.
We know that sometimes things don't go as planned and that's why we have introduced JourneyAlert - a new free* service where we will text or email you if there are any cancellations, alterations or route disruptions with your First Great Western train.
JourneyAlerts will not show individual train delays but our Live Arrivals and Departures service is available to check the latest train times for your station. JourneyAlert provides information on First Great Western trains only, directly from the First Great Western Operational Control Centre in Swindon.
Sign-up now to JourneyAlert
This compliments our existing Live Network Updates, and the JourneyCheck service, where you can use the internet, a PDA or a WAP enabled phone to check if there are any disruptions to your service. Go to the First Great Western JourneyCheck website.
All you will have to do to use JourneyAlert is sign-up via on this site and we do the rest. Simple. We even take care of the cost of us getting in touch. So if there are disruptions then you'll be able to let people know, make other plans or even reach the station at a more leisurely pace.
Signing up
After registering with the service you will need to respond to the verification email and text message that is automatically sent to you. Then you can edit your account so that you receive only the information that is relevant to your journey.
Customising your alerts
You can customise your alerts using our online screen to enter the details of the alerts you would like to receive. you can register for up to four different journeys, with outward and return counting as two journeys.
Choosing your times
To select train times, simply fill in the 'For Trains Between' section. This will define which trains you will be contacted about.
'Alert me at' is the time which the alert will be sent. It should be as close to the departure time of your earliest train as possible, to ensure that you receive the very latest information.
Please ensure that your selected times include the trains in which you are interested but don't make the time interval too large. This is particularly important for text alerts as not all incidents affecting all trains may be able to be displayed within the character limit of a text message.
The alerts are based on most serious incident rather than earliest train. So, for instance, the cancellation of a third and fourth service within your time interval could prevent advice being received.
Choosing your stations
Enter your stations in the 'That go from' section. Your alerts will then be based on the scheduled departure time of the trains from your stations.
'From' and 'to' locations must be served by direct trains. If you wish to receive alerts for multi-leg journeys, you will need to register each leg as a separate alert. When you have completed setting up your alert details, click on 'Finish'.
Changing your details
You can edit your details or alerts at any time by clicking on 'Log In' on the JourneyCheck home page and using the email and password that you entered when registering. You can also suspend your alerts for a temporary period (for instance whilst you are away on holiday).
Train times & tickets
Live Updates
Live Departure Boards
Uses latest train information provided by National Rail Enquiries.
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