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Contact Us

For enquiries and comments please use the form below to contact our Customer Services Team. Also, why not check our Frequently Asked Questions to find your answer? Alternatively, you can find our telephone and address details at the bottom of this page or you can download the your views form, or the Compensation for Delays form.

Online ticket sales - For help with any enquiries about train tickets bought on this site, email our Web Sales Support Team directly at: fgw@custhelp.com.

Contact and General Enquiries form

Fields marked are mandatory.

Your enquiry

Enquiry Type Safety and security concerns Assisted travel Train service and performance Staff conduct and availability On train related complaint Station facilities Ticketing issues, fares and refunds Information at stations and on trains Timetable and connection issues Your handling of my complaint Praise Other Enquiry

We respect your privacy and will only use these details to contact you regarding your enquiry, unless you give us your express permission below.

Your details

First Name Surname Address 1 Address 2 Town / City County Postcode Email Telephone number Mobile number

Your data

Your personal information will be held by First Greater Western Ltd, part of FirstGroup plc, for research and analysis purposes. From time to time we would like to advise you of service information and promotional offers that may be of interest to you.

I agree with the Privacy policy. Yes, I would like to receive information and offers from First Great Western via email. Yes, I would like to receive information and offers from First Great Western by SMS. Yes, I would like to receive information and offers from First Great Western by post.

We will not share your personal information with third parties. If at any time you wish us to stop sending you information please contact us at:

Customer Insights, First Great Western, Milford House, 1 Milford Street SN1 1HL.

Other contact details

Telephone numbers

Department	Telephone number and further information
Customer Services	08457 000 125 (open 07:00 to 22:00 daily - includes lost property and customer services)
Telesales	08457 000 125 (open 07:00 to 22:00 Monday to Friday and 08:00 to 19:00 Saturday and Sunday - includes bookings, group bookings, season ticket renewals and reservations)
Textphone	0800 294 9209
Assisted Travel	0800 197 1329
Welsh Speaking Enquiry Line	0845 604 0500
Passenger Focus	08453 022 022

Postal Address

Customer Services Team
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ

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