Performance
Find out how we measure performance at First Great Western, how we are working to improve our service, and how we report on our performance to customers.
We deliver performance and financial targets for the benefit of our customers, stakeholders and employees. We are measured by our Public Performance Measure (PPM MAA) score which has improved significantly since the start of the franchise. This is a result of hard work by both First Great Western and infrastructure owners Network Rail.
First Great Western faces major challenges from ageing infrastructure and the knock on temporary speed restrictions they cause. Working with Network Rail, we are overcoming these recurring infrastructure problems on our network and are meeting or exceeding each of the performance challenges under our own control.
We have installed new, environmentally-friendly engines across our entire High Speed Train fleet, improving the reliability of the trains and delivering significant punctuality benefits.
View our daily performance and punctuality results
Passenger Charter Results
Performance results for 28 April - 25 May 2013
(4 weeks average from 28 April 2013)
| |
Punctuality %
|
Target Punctuality
|
Reliability %
|
Target Reliability
|
High Speed services
|
91.7 |
90.0
|
99.9
|
99.2
|
London - Thames Valley services
|
90.9 |
92.0
|
99.0
|
99.0
|
Bristol suburban services
|
94.3 |
92.0
|
99.5
|
99.5
|
Devon services
|
97.2 |
92.0
|
99.5
|
99.5
|
Plymouth & Cornwall services
|
99.2 |
92.0
|
100.0 |
99.5
|
South Wales - South Coast services
|
95.2 |
92.0
|
99.5
|
99.5
|
12 months Moving Annual Average (MAA) from 27 May 2012
| |
Punctuality %
|
Trigger
|
Reliability %
|
Trigger
|
| |
MAA |
|
MAA |
|
High Speed services
|
87.6 |
88.0
|
99.2
|
98.2
|
London & Thames Valley services
|
85.3 |
89.0
|
98.8
|
98.0
|
Bristol suburban services
|
91.5 |
89.0
|
99.1
|
98.5
|
Devon services
|
95.8 |
89.0
|
99.5
|
98.5
|
Plymouth & Cornwall services
|
98.1 |
89.0
|
99.4
|
98.5
|
South Wales & South Coast services
|
92.7 |
89.0
|
99.2
|
98.5
|
The following discounts are currently being offered to holders of season tickets valid for one month or more
| HSS |
No void days apply. Punctuality is below trigger, 5% discounts apply.
|
| LTV |
No void days apply. Punctuality is below trigger, 5% discounts apply. |
Bristol SB
|
No void days apply
|
| Devon |
No void days apply
|
| Plymouth/Cornwall |
No void days apply
|
SW & SC
|
No void days apply
|
Updated Thursday 30 May 2013. Discounts apply from 2 June 2013 to 29 June 2013 inclusive.
